H+H App Support

H+H App Support

Need some help with the App? We've got you covered.

Frequently Asked Questions

  • Can I download the app to any phone?

    We've designed the app for both iOS and Android phones and went a step further to optimise the experience for later-generation iPhones as well as the most popular Android devices on the market, including Samsung Galaxy SIII, Samsung Galaxy S4, Samsung Galaxy Note 2, Samsung Galaxy SIII Mini, HTC One, HTC Desire C. This means that the majority of H+H customers should be able to enjoy the app.

  • What exciting features does the app offer?

    1. free coffee with initial app download and sign up
    2. loyalty card - the same H+H deal, just digital
    3. ability to personalise and order "Your Usual" with ease at H+H shops
    4. convenience to pay for your purchase - all drinks, food and retail products

  • I’m having trouble checking in, what should I do?

    First, are you nearby or inside an H+H shop? If so, try step two. If not, no worries, this is how it should be! The check-in option unlocks the ability to order your usual and receive / redeem loyalty stamps in our shops. You still are able to update your profile or enjoy the shop locator functionality If you’re in a shop and still having trouble, check and reset your mobile phone connection so that you have access to WiFi or your mobile network, and check that you have "Location Services" enabled for the H+H App in your device's settings menu.

  • What if I don't have my phone, how can I still enjoy these features?

    + Loyalty: you can ask your friendly H+H team member to let the App Team know, and they'll drop a stamp on for you!
    + Your usual: you'll have to give us a bit of a reminder this time (i.e. unfortunately not!)
    + Payments: Again, unfortunately not...for your security, we need to verify you’re in shop to take mobile payments

  • Does the app allow me to pay for my coffee?

    Yes! We have the option for you to top-up a balance so you have a pre-paid credit that you can use for any H+H purchase. If you have any further questions or want additional details, please see the FAQs in the payments section of your profile.

  • What do you do with the information I share?

    We only use it to improve your experience with us at H+H, we won't share or sell it to others! Check our mobile privacy policy for more information.

  • Want to part ways? (i.e. delete your account)

    While we’d be sad to see you go, you can remove your profile in 2 quick steps: First, send us an email to [email protected] to unsubscribe and we'll remove you within 10 days. Second, delete the app from your phone and you're all set!

Mobile Payments

  • What are the benefits of Harris + Hoole mobile payments?

    For your convenience and increased speed, we've added mobile payments to our app. This will allow you to quickly and easily pay for any H+H purchase without the need to carry cash, debit or credit cards.

  • What can I pay for with the app?

    You can pay for any H+H purchase - coffee, tea, food, whatever you fancy...

  • Do I have to queue if I’m paying with the app?

    Yes. Paying with the app is an alternative to paying with cash, debit or credit card, so we still will need you to order at the till.

  • How do I top-up?

    Select ‘Manage Cards’ or tap ‘Balance’ icon from your profile page. Please note, the minimum top up is £10 and the highest is £100.

  • Which forms of payment can I use to top-up?

    We welcome you to use any debit or credit card from Visa or MasterCard to top-up, however, we currently do not accept American Express.

  • What is Auto top-up?

    For added convenience, you can select to auto top-up which will top-up your balance anytime it goes below £5.

  • Does the top-up incentive (free coffees) apply to every top-up?

    The incentive is for your very first top-up only at the following amounts:
    £20 - 1 free coffee
    £30 - 2 free coffee
    £50 - 3 free coffee
    £75 - 4 free coffee
    £100 - 5 free coffee

  • Are there any limits to the balance I can hold with H+H?

    Yes, for your security, we have a number security measures / rules:
    + The highest balance we allow at any given time is £105
    + Aligned with contactless standards, we also limit each order to a maximum spend of £20 pounds and a total spend of £60 per day

  • Why do I need a picture of myself to use payments?

    As an added security measure, your picture is important because it allows our H+H team to identify you and validate that you are the one authorising payment. Please ensure customer pictures are clear for their security

  • How do I remove my credit card?

    Select ‘Manage Cards’ from you profile page and "Remove Card’ from the subsequent menu. Please note, if you still hold a balance it will remain until you have spent the amount at an H+H shop.

  • Why do I need to allow notifications from the H+H app to use payments?

    For your security, we need to be able to send you a message every time a purchase is made. Hence, we require that you enable the ability for H+H to send you push notifications to keep you informed of any account activity.

  • Where can I see what I've previously spent at H+H?

    You can always view your last 5 orders (date, amount and location) at H+H by selecting "Manage Payments" and click "Recent Payments"

  • Is my mobile payment balance refundable?

    Yes, if you would like to redeem your balance (i.e. return the balance to your credit/debit card), please contact us at [email protected] We will be able to process requests within 10 business days.

Not Answered your Question?

Fill out our handy form and we'll get back to you as soon as we can.

Please also feel free to drop us a line at [email protected].